Borough insight reports

Monthly borough insight reports setting out what our communities across North West London are telling us. The intention is that the reports will develop in the months ahead to include insights from other organisations such as Healthwatch, the voluntary sector local authorities and NHS provider trusts. These initial reports focus on insights gathered by the ICB engagement teams in each borough, often working with colleagues from local authorities.

The insight reports reflect our emerging ICB involvement strategy, including our commitment to community outreach. The strategic approach and targeting is agreed at borough level, in line with the NW London involvement strategy.

If you have any feedback about the insight reports please email

Click here to view reports.


Summary insight

September 2022

A number of themes have emerged from different boroughs which will need follow up, either through communications and engagement or by relevant boroughs and programmes.  Access to GP appointments are a consistent theme and a primary care communications plan will pick this up. Barriers to cervical cancer screening in Hammersmith and Fulham seem likely to be reflected in communities across North West London, meaning we can follow up with targeted work with specific communities.  The concerns raised about the cost of living, barriers to LGBTQ+ access to healthcare and young people’s mental health will feed in to our developing strategy. Our winter campaign is already well underway, including vaccination programmes for Covid and flu; the feedback here is helpful input to the campaign.   These insights will continue to be gathered and published each month and fed in to the relevant areas of the ICS for action.

October 2022

We heard about the experience of carers and how many do not feel supported – including the challenges of being a deaf parent carer in a world where so much communication is verbal by default. Disability groups told us they experienced behaviours which exacerbate inequality, including planning of space, continuity of care and signage for people with learning disabilities. We heard about the loneliness and isolation in some minority ethnic communities, and the challenges of coming out as LGBTQ+ in communities that may not be supportive. Similarly, Somali residents told us that mental health issues can be exacerbated by the perception that their community is not always supportive. Primary care access and the cost of living remain consistent themes among all residents we have spoken to, as does the importance of good communication. Including with people whose first language is not English.


Accessibility tools

Return to header